Privacy Policy 1kaya – Our Commitment to Protecting Your Personal Data

1kaya is an online betting platform operating in Malaysia and serving Malaysian players. We fully understand that your trust in us depends not only on the quality of our games and speed of service, but also on how we handle the personal information you share with us.

This Privacy Policy applies to all information you provide to 1kaya through any channel — including account registration on the 1kaya website, use of the 1kaya mobile app, financial transactions via eWallet or FPX, communications with our customer support team, and any other interaction with the 1kaya platform or services.

This policy is written in Bahasa Melayu to ensure it is easily understood by all 1kaya users in Malaysia. In the event of any inconsistency between the Bahasa Melayu version and any other language version, the Bahasa Melayu version shall prevail for Malaysian users.

1kaya collects your personal data through several means — directly from you during registration and platform use, automatically via tracking technologies as you browse our platform, and occasionally from legitimate third-party sources for identity verification purposes.

We do not collect sensitive data such as health information, religious beliefs or political views unless directly relevant and necessary for a purpose that has been disclosed to you. Such sensitive category data is never collected by 1kaya in the normal course of platform operations.

Every piece of data we collect has a clear and lawful purpose. 1kaya uses your personal data for the purposes set out below and will not use it for any other purpose without appropriate notice and consent.

• Account Management: Creating and managing your 1kaya account, processing registration, identity verification and profile maintenance.
• Transaction Processing: Processes your deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, and handles withdrawal requests securely and promptly.
• Service Delivery: Provides access to all games and services on the 1kaya platform — slots, Sports Betting, live baccarat, table games, lottery and more.
• Security & Fraud Detection: Monitoring for suspicious activity and preventing fraud, money laundering, and platform abuse to protect all 1kaya members.
• Service Communications: Sending important notifications relating to your account, including transaction confirmations, security updates and changes to terms.
• Platform Improvements: Analysing usage patterns to better understand the needs of Malaysian users and continuously improve the platform experience.
• Legal Compliance: Fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Marketing Communications: Sending you information about relevant 1kaya promotions, bonuses, and offers — only where you have given consent to receive such communications.

1kaya never sells your personal data to any party. However, in the course of platform operations, there are certain situations where we may need to share your data with selected third parties, and we want to be fully transparent about this.

All third parties who receive your data are required to handle that information to the same high standards of security and confidentiality as 1kaya. They are only permitted to use your data for the stated purpose and may not use it for any other reason.

The security of your data is a top technical and operational priority at 1kaya. We continuously invest in cybersecurity infrastructure to ensure your personal and financial information is always protected against unauthorised access, use, or disclosure.

The security measures we employ on the 1kaya platform include:

• 256-bit SSL/TLS Encryption: All communications between your device and 1kaya's servers are fully encrypted using the latest SSL/TLS protocols — the same standard used by Maybank, CIMB and Malaysia's leading financial institutions.
• Data-at-Rest Encryption: Data stored on our servers — including account information and transaction records — is encrypted using robust encryption algorithms.
• Two-Factor Authentication (2FA): Logging in to your 1kaya account is protected by two-factor authentication via OTP sent to your Malaysian phone number.
• 24/7 Security Monitoring: 1kaya's cybersecurity team continuously monitors systems to detect and respond to any threats or suspicious activity.
• Regular Security Audits: The 1kaya platform undergoes periodic independent security audits conducted by qualified external cybersecurity firms.
• Strict Access Controls: Only authorised 1kaya staff with a legitimate operational need are permitted to access users' personal data.

While we take all reasonable precautions, no security system can guarantee absolute protection. You also play an important role in keeping your account secure by using a strong password and never sharing it with anyone.

The 1kaya platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver more relevant content to you. Below are the types of cookies we use.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect core functions of the 1kaya platform, such as the ability to log in or complete transactions.

Under Malaysia's Personal Data Protection Act 2010 (PDPA 2010), you have the following rights in relation to personal data held by 1kaya. We are committed to respecting and facilitating the exercise of all these rights.

To exercise any of the rights above, please contact the 1kaya privacy team at support@1kaya.best with the subject line "Privacy Rights Request". Please include your 1kaya account number and specific details of your request to help us process it promptly.

1kaya retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after it is closed.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and AML legal requirements.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical Data & Access Logs: Retained for 12 months for security and investigation purposes.
• Marketing Data: Retained until you withdraw consent or close your account, whichever comes first.

Once the retention period expires and there is no legal obligation requiring continued storage, your personal data will be securely deleted or anonymised from 1kaya's systems.

The 1kaya platform is strictly for users aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18.

If you are a parent or guardian who believes that your child who is a minor has registered on the 1kaya platform or provided us with their personal data without your knowledge, please contact the 1kaya support team at support@1kaya.best immediately. We will take prompt action to deactivate the account in question and delete all associated data.

1kaya may update this Privacy Policy from time to time to reflect changes in our practices, the latest legal requirements or improvements to the services we offer. When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications via email to the address registered with your 1kaya account.
• Posting a clear notice on the 1kaya platform at least 14 days before the changes take effect.

Continued use of the 1kaya platform after changes take effect will be considered acceptance of the amended Privacy Policy terms. If you do not agree with the changes, you have the right to close your account before they take effect by contacting support@1kaya.best.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the 1kaya privacy team is here to help. We are committed to providing a clear, complete and satisfactory response to every privacy enquiry we receive.